Return Material Authorization (RMA)
The RMA policy will be according to different platforms or purchase channels.
Warranty
VAGO has 1 year limited warranty (no including bags)
The policy will be according to different platforms or purchase channels.
If you have any further questions with your VAGO ,
please contact us here:
WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW
To The Extent Permitted By Law, This Warranty And The Remedies Set Forth Are Exclusive And In Lieu Of All Other Warranties, Remedies And Conditions, Whether Oral, Written, Statutory, Express Or Implied. VAGO Disclaims All Statutory And Implied Warranties, Including Without Limitation, Warranties Of Merchantability And Fitness For A Particular Purpose And Warranties Against Hidden Or Latent Defects, To The Extent Permitted By Law. In So Far As Such Warranties Cannot Be Disclaimed, VAGO Limits The Duration And Remedies Of Such Warranties To The Duration Of This Express Warranty And, At Apple’s Option, The Repair Or Replacement Services Described Below. Some States (countries And Provinces) Do Not Allow Limitations On How Long An Implied Warranty (or Condition) May Last, So The Limitation Described Above May Not Apply To You.
WHAT IS NOT COVERED BY THIS WARRANTY?
This Warranty does not apply:
(a) To consumable parts, such as protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
(b) To cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship;
(c) To damage caused by use with a third party component or product that does not meet the VAGO Product’s specifications (VAGO Product specifications are available at www.creationcell-vago.com under the technical specifications for each product and also available in stores);
(d) To damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause;
(e) To damage caused by operating the VAGO Product outside VAGO’s published guidelines;
(f) To damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of VAGO or VAGO Authorized Service Providers
(g) To an VAGO Product that has been modified to alter functionality or capability without the written permission of VAGO;
(h) To defects caused by normal wear and tear or otherwise due to the normal aging of the VAGO Product;
(i) If any serial number has been removed or defaced from the VAGO Product;
(j)Cannot prove in any way that you are the authorized user of the product (eg. by presenting proof of purchase).
